Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Lockd family!
Once you have placed an order, our team will carefully package your items and ship them within 24 hours.
Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Lockd HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 3-7 business days* from the day you place it.
*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 3-7 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Lockd Liquid Chalk
How does it actually work?
Shake the bottle well, apply a small amount to your palms, and rub your hands together. Allow it to dry for 10–15 seconds before lifting. One application is usually enough for a full session.
What is it made from?
LOCKD Liquid Chalk is made from a simple, effective formula consisting of alcohol, magnesium carbonate, rosin, a thickening agent, and a light citrus fragrance.
Each ingredient is used intentionally to ensure fast drying, reliable grip, smooth application, and a clean, fresh feel during training — without chalk clouds or sticky residue.
How long does one bottle last?
A little goes a long way. Most users get months from a single bottle depending on training frequency and application.
Does it create mess or residue?
No. LOCKD dries quickly and leaves no chalk clouds or powder when applied correctly, keeping your hands, clothes, and gym space clean.
Is it suitable for all types of training?
Yes. LOCKD is designed for everyday gym use, including lifting, functional training, and home workouts.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who could use one of our products in their life? You can ship any Lockd product directly to that lucky lad or lady by simply entering their address as the shipping address and your own as the billing address.
Want to make it personal? Add a custom note at checkout and we’ll include it in the box for you.
No prices are ever included inside the package — all receipts are sent straight to your email. Clean, simple, and gift-ready.
Are you stocked in any stores anywhere?
Nope, it’s just us! Our Lockd products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
Returns & Exchanges
Do you have a returns policy?
We want you to feel confident shopping with LOCKD.
If for any reason you’re not satisfied with your purchase, we’re here to help.
Returns
Due to the nature of our products, we only accept returns on unopened and unused items.
To be eligible for a return:
The item must be unopened, unused, and in its original packaging
The return request must be made within 14 days of delivery
Proof of purchase is required
Once your return is approved, we’ll provide instructions on how to send the item back.
Refunds
After we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to your original payment method
Please allow 5–10 business days for the funds to appear in your account
Non-Returnable Items
We cannot accept returns for:
Opened or used products
Items damaged due to misuse
Sale or promotional items (unless faulty)
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue. We’ll make it right with a replacement or refund where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Contact Us
For all return enquiries, please contact us at:
hi@staylockd.com.au
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
How long does it take for my return/exchange to be processed?
Once we receive your return, please allow 3–5 business days for it to be inspected and processed. If approved, refunds are issued to your original payment method and may take an additional 5–10 business days to appear in your account, depending on your bank.
For exchanges, your replacement item will be shipped within 2–3 business days after the return is approved.
If you haven’t heard from us after this timeframe, feel free to reach out to our support team and we’ll be happy to help.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payments
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@staylockd.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your BRAND stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.